Support
Use this page when you need help with account access, billing questions, broken sessions, sync issues, or anything else that prevents Stuon from working the way it should. The goal is to get you to the right fix faster, with enough detail that support can actually act on it.
How to contact support
The fastest support requests are the clearest ones. If you are reaching out about a bug, account problem, or billing issue, include enough context so the issue can be reproduced or verified without a long back-and-forth.
For any support request, email vusal@stuon.space.
Add the email tied to your account, your device type, browser or operating system, and whether the issue happens in free, pro, or both.
Explain what you clicked, what you expected, and what happened instead. If the issue is visual, include a screenshot or short recording.
Canceling a subscription
If you want to cancel your subscription, go to the purchase email you received when you bought Stuon and use the Polar billing link there to manage or cancel the subscription.
If you cannot find the purchase email or you are not sure which email was used, contact vusal@stuon.space for help.
Common support topics
If you cannot log in or your account looks different than expected, mention whether you changed email, reset your password, or switched devices recently.
For billing issues, include the purchase date, plan type, and what looks wrong. This helps verify whether the issue is payment-related or account-related.
If a session did not save correctly or the timer behaved strangely, say which mode you were using and whether the issue happened once or repeatedly.
If data seems missing, note which page or feature is affected and whether the problem appears only on one device or across all devices.
Before you send a request
- Refresh the page or reopen the app area where the problem happened.
- Check whether the issue happens once or every time you repeat the same action.
- Look at related docs pages first if the issue is about feature behavior rather than a broken flow.
- Attach screenshots when the problem is visual, and exact wording when the problem is an error message.
What makes support faster
Short messages are fine, but precise messages are better. “It does not work” is hard to act on. “I started a focus timer in Chrome on Mac, ended the session, and it did not appear in Analytics” is much faster to investigate.
If the problem touches payments or account ownership, include identifying details carefully so support can verify the issue without asking multiple follow-up questions.
Frequently asked questions
How do I contact Stuon support?
Email vusal@stuon.space and include your email, device, browser, and a short summary of the issue.
How do I cancel my subscription?
Open the purchase email from when you subscribed and cancel it through the Polar billing link in that email. If you cannot find it, email vusal@stuon.space.
What should I send for a bug report?
Send the steps, the expected result, the actual result, your environment, and screenshots if possible. That usually speeds up resolution the most.